Privacy Policy

Scope of the Privacy Policy

This Privacy Policy describes the information Testwell Diagnostics collects, stores, uses, and protects as part of its normal operations. By using the Platform, you agree to be legally bound by this Privacy Policy from your first use.

The Platform may link to third-party websites or social media platforms. This Privacy Policy does not apply to such third-party sites. Testwell Diagnostics is not responsible for their privacy practices or content.

Information Collected by Testwell Diagnostics

We collect Personal Information provided by you when registering and using our services. This typically includes:

• Name, phone number, and email address
• Date of birth, age, and gender
• Medical prescriptions, health history, and test reports
• Account credentials, device preferences, and time zone
• Location data and uploaded medical documents
• Organisation details (for B2B partner registrations — clinic/hospital/lab name, address)

We and/or contracted third parties may also collect anonymous data through server logs, cookies, and pixel tags — including device type, browser, operating system, and Platform usage behaviour. Cookies help enable smooth login experiences. You may disable cookies through your browser settings.

Information via Mobile Application

With your prior consent, the Testwell app may collect:

• Location: Required for home/clinic sample collection coordination
• Camera, Images & Files: Required for uploading prescriptions and accessing digital reports
• Phone Number: Required for account verification and payment gateway transactions

You may enable or disable these permissions at any time through your device settings.

Third-Party Sign-In

When logging in using Google, Facebook, or Apple, we collect only your name and email address for account creation and management. We do not access your Gmail, Facebook content, or Apple iCloud data.

Payment Related Information

Testwell Diagnostics does not access, store, or retain any payment-related data. All transactions are processed through secure third-party payment gateways. Testwell Diagnostics has no control over payment transactions beyond directing you to the gateway.

Use and Disclosure of Collected Information

Your Personal Information is used to fulfil your service requests — including booking diagnostic tests, coordinating sample collection, delivering reports, and managing partner accounts.

We may use your contact details to send service notifications, promotional updates, newsletters, and health information via SMS, email, or WhatsApp. By accepting this Policy and our Terms of Use, you consent to such communications. You may opt out at any time by contacting us.

Testwell Diagnostics will not disclose your Personal Information without your consent, except as required by applicable law or government authority.

B2B Partner Data Sharing

For partner clinics, hospitals, and labs, patient information shared during test requisition may be used to process and deliver reports. We handle all such data with the same security standards and do not share it with any unauthorised third party. In the event of a business acquisition or merger, user data may be transferred to the acquiring entity, subject to their privacy policy.

Security of Personal Information

Testwell Diagnostics takes all reasonable steps to ensure your Personal Information is stored securely, protected from unauthorised access, modification, or disclosure. Our measures include:

• Encrypted, secure servers for all Personal Information
• Comprehensive information security programme with managerial, technical, and physical controls
• Regular audits by independent, government-approved auditors
• Regularly updated antivirus protection on all systems
• Secure, limited-access data facilities

While we strive to protect your information, absolute security cannot be guaranteed. We caution users to be alert to phishing attempts — Testwell Diagnostics will never request your password via email or SMS. Report any suspicious communications to our Grievance Officer immediately.

Testwell Diagnostics does not sell, rent, loan, trade, lease, or licence any Personal Information collected from you.

Access to Your Personal Information

You may contact our Grievance Officer at any time to:

• Access Personal Information collected about you through our Platform
• Correct any factual errors in your Personal Information
• Request review, update, or deletion of your Personal Information

Testwell Diagnostics will verify your identity before granting access. Your information will be retained for as long as required for the service purpose or as required under applicable law, whichever is later.

Restrictive Covenants

You are not permitted to use the Testwell Diagnostics Platform to host, upload, publish, transmit, or share any information that:

• Belongs to another person to which you have no right
• Is harmful, harassing, defamatory, obscene, or otherwise unlawful
• Harms minors in any way
• Infringes any patent, trademark, copyright, or proprietary rights
• Violates any law currently in force in India
• Contains viruses or code designed to interrupt, damage, or limit any computer resource
• Threatens the sovereignty or security of India

You are also prohibited from attempting to breach Platform security, submitting false information, using automated scraping tools, or copying/framing any Platform content without permission.

Amendments to the Policy

Testwell Diagnostics reserves the right to revise this Privacy Policy at any time without prior notice. Any changes become effective upon posting the updated policy on the Platform. Your continued use of the Platform after such posting constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

Grievance Officer

For any queries, corrections, or complaints related to this Privacy Policy, or to request access to or deletion of your Personal Information, please contact:

Upon your written request, Testwell Diagnostics shall delete your Personal Information, unless applicable law requires retention for legal, evidence, or compliance purposes.

Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to arbitration by an independent sole arbitrator (a retired judge/judicial officer) appointed by Testwell Diagnostics, in accordance with the Arbitration and Conciliation Act, 1996 (as amended).

Arbitration proceedings will be held in Jaipur, Rajasthan, in the English language. Subject to arbitration, the courts at Jaipur, Rajasthan, shall have jurisdiction to grant interim relief.